Shipping Policy

Please read this shipping policy for France carefully.

TRANSIT, PROCESSING AND ORDER TIME:

  • Closing time 17:00
  • Processing time 1-2 days (Mon-Fri)
  • Shipping time 4-6 days. (Monday to Friday)
  • Customer pays return shipping for returns and exchanges
  • Sølvsvanen pays return shipping for damaged or incorrect items.
  • Free shipping


Cancellation of order

If you change your mind before receiving your order, we can accept cancellations at any time before the order has been shipped. If an order has already been shipped, please refer to our refund policy. The same applies to changes to your shipping address.


ORDER TRACKING

When we start your transfer, you will receive a tracking number with your order that allows you to know more about the postal position of your order until you get your hands on your order.


Packages damaged during transport

If you notice that a package has been damaged during transport, refuse the package from the carrier if possible and contact our customer service. If the package was delivered without you being present, contact customer service and follow the next steps.

Address: Leeuweriklaan 12, 3871 HA, Hoevelaken, Gelderland, Netherlands
VAT number: NL003749615B32

E-mail address : info@solvsvanen.com
Contact form: https://www.solvsvanen.com/pages/contact
Phone: +3197010270399

Opening hours:
Monday to Friday from 9:00 a.m. to 5:00 p.m.

Livraison gratuite

Nous offrons la livraison gratuite à tous nos clients en France.

Service client

Notre équipe de service client est disponible du lundi au vendredi de 9h à 17h

Paiements sécurisés

Nous offrons des paiements sécurisés par Carte de Crédit !